Customer Success Manager

At Limecraft, we are building a next generation collaboration and workflow platform to help creative video teams to produce top notch content.

Whether active in film or TV production, corporate video or advertising, our system is designed for maximum productivity during the shooting, story editing and post-production processes. Producers, post-production facilities, broadcasters and corporate video teams benefit from our cloud based workflow solution that seamlessly integrates with their existing tools. Our customers include: BBC, Warner Bros, VRT, RTBF, Hotel Hungaria, deMENSEN, Sanoma.

Feel like joining us? We’re currently looking for a Customer Success Manager to help us grow our client base!

What You Will Be Doing

  • Train and on-board new customers and help them be successful
  • Identify expansion opportunities and up-selling customers
  • Follow up on user and customer emails and questions
  • Manage churn and build relationships with our customers

About You

  • You have experience in Customer Success, Customer Support or as an Account Manager
  • Knowledge of media production is a plus.
  • You’re fluent in Dutch and English and have excellent communication skills (written and oral)
  • You can create content like FAQs, on-boarding instructions or training videos
  • You have the ability and desire to work in a startup team environment
  • You’re passionate about technology and firmly believe in the future of cloud-based applications
  • You are proactive and not afraid to learn- fail – learn again
  • You are passionate and work hard in a resourceful way
  • You are a real doer and you love making things happen
  • You are able to change directions and seek new ideas if needed
  • You’re entrepreneurial, energetic and can work independently as well in teams
  • You’re a driver as well a contributor
  • You have the right balance of energy, confidence, and humility to fit in as a contributor to a small team culture

What We Offer

  • A challenging and creative opportunity in a growing and dynamic workplace.
  • A diversified job with a sweet cup of independence
  • An interesting salary package supplemented with fringe benefits.
  • A great office in Ghent with free coffee and drinks
  • Flexible working hours (with possibility to work remotely as well)
  • Huge growth and learning potential