Limecraft Terms of service

Thank you for using Limecraft! These terms of service (the “Terms”) govern your access to and use of the Limecraft (“we” or “our”) platform (“Platform“) and services (“Limecraft Services” or “Services“), so please carefully read them before using Limecraft Services.

By using Limecraft Services you agree to be bound by these Terms. If you are using our Services on behalf of an organisation, you are agreeing to these Terms on behalf of that organisation and promising that you have the authority to bind that organisation to these terms. In that case, “you” and “your” will refer to that organisation. You may use our Services only if you have the authority to form a contract with Limecraft and are not barred under any applicable laws from doing so. You may use the Services only in compliance with these Terms.

Limecraft Services may continue to change over time as we refine and add more features. We may modify the Services at any time without prior notice to you. Although we will try to let you know in advance, we reserve the right to suspend the Services without prior notice.

Intellectual Property

By using our Services you provide us with concepts, scripts, audiovisual material, and other creative work (“Content”) that you submit to Limecraft (together, “your Work”). You retain full ownership of your Work. We don’t claim any ownership to any of it. These Terms do not grant us any rights to your Work or intellectual property except for the limited rights that are needed to run the Services, as explained below.

Any new Content made by you by using the Services based on original Content remains your exclusive property, provided you own sufficient rights to use the original Content.

We assume having permission to do things with your Work such as, for example, hosting your files, or sharing them at your direction. This includes features visible to you, for example, creating image thumbnails or material proxies. It also includes background operations to technically administer our Services, for example, how we backup data to keep it safe. You give us the permissions we need to do those things solely to provide the Services.

Sharing your Work

The Services provide features that allow you to share your Work with others or to make it public (“Public Content”). There are many things that users may do with your Work (for example, copy it, modify it, re-share it). Please consider carefully what you choose to share or make public. Limecraft has no responsibility for that activity.

Personal Data and Privacy

The processing by Limecraft of personal data concerning your personnel/staff or embedded in your Content shall take place in accordance with the provisions of our Cookie & Privacy Policy. This Cookie & Privacy Policy includes information about the personal data collected by us, as well as the manner in which we use and process this personal data. By ordering the Services or entering into an agreement with us to use our Services – including registration for the Demo – you acknowledge to have read the Privacy Policy and accept it.

Aside from the rare exceptions we identify in our Cookie & Privacy Policy, e.g. law enforcement, no matter how the Services change, we won’t share your Content with others for any purpose unless you direct us to. How we collect and use your information generally is also explained in our Cookie & Privacy Policy.

You acknowledge that – with regard to the processing of personal data of your personal or staff, or any personal data which might be embedded in your content – you act as controller and we as processor. All arrangements made between parties in this respect shall be solely governed by the Data Processing Agreement, as agreed between parties. Following the above, you acknowledge explicitly that by ordering the Services or entering into an agreement with us to use our Services, to have read and accept the Data Processing Agreement in its entirety.

We may choose to review Public Content for compliance with our community guidelines, but you acknowledge that Limecraft has no obligation to monitor any information on the Services. We are not responsible for the accuracy, completeness, appropriateness, or legality of any Content or other information you may be able to access using the Services.

Limecraft Acceptable Use Policy

Limecraft Services are used by many users that care about their intellectual property, and we are proud of the trust placed in us. In exchange, we trust you to use our services responsibly.

You agree not to misuse the Limecraft services. For example, you must not, and must not attempt to, use the services to do the following things.

    1. probe, scan, or test the vulnerability of any system or network;
    2. breach or otherwise circumvent any security or authentication measures;
    3. interfere with or disrupt any user, host, or network, for example by sending a virus or by overloading the Services;
    4. plant malware or otherwise use the Services to distribute malware;
    5. access any Content by any means other than our publicly supported interfaces;
    6. send unsolicited communications, promotions or advertisements, or spam;
    7. send altered, deceptive or false source-identifying information, including “spoofing” or “phishing”;
    8. publish anything that is fraudulent, misleading, or infringes another’s rights;
    9. promote or advertise products or services other than your own without appropriate authorization;
    10. impersonate or misrepresent your affiliation with any person or entity;
    11. abuse Limecraft referrals to get more credit for referrals than deserved;
    12. publish or share Content that is clearly indecent, or that advocates bigotry, religious, racial or ethnic hatred;
    13. violate the law in any way, or to violate the privacy of others, or to defame others.

Your Responsibilities

You are solely responsible for your conduct, your content and your communications with others while using the Services. For example, it’s your responsibility to ensure that you have the rights or permission needed to comply with these Terms.

Content submitted to Limecraft may be protected by intellectual property rights of others. Please do not copy, upload, download, or share content unless you have the right to do so. You are fully responsible and liable for what you copy, upload to us and share with others while using the Services. You are responsible for maintaining and protecting all of your Work.

Artificial Intelligence (AI) Services may be prone to errors. For example, if you are using Automatic Speech Recognition (ASR) to transcribe audio, it is important to use media assets where the quality of the audio as well as of the language is good enough. You are responsible to assess the quality of the media prior to running automated Services.

You will not and will not attempt to, misuse our Services. You will use the Services only in a manner consistent with the Limecraft Acceptable Use Policyas explained above.

Account Management

You are responsible for safeguarding the password that you use to access the Services and you agree not to disclose your password to any third party. You are responsible for any activity using your account, whether or not you authorized that activity. You will immediately notify Limecraft of any unauthorised use of your account. You acknowledge that if you wish to protect your transmission of data or files to Limecraft, it is your responsibility to use a secure encrypted connection to communicate with the Services.

If your contact information, or other information related to your account, changes, you must notify us promptly and keep your information current.

Paid Accounts

Trial Accounts. Depending on your requirements, you can sign up for an unpaid trial or a paid account. A trial account is limited in time and in volume, and the use of certain features may be restricted to paid accounts.

Billing. If you sign up for a paid account or you turn your trail account into a paid account by increasing your storage space or by adding paid features (turning your account into a “Paid Account”). We’ll automatically bill you from the date you convert to a Paid Account and on each periodic renewal until cancellation. You’re responsible for all applicable taxes, and we’ll charge tax when required to do so.

No Refunds. We don’t provide refunds on any fees or charges related to your Paid Account, including partially used periods. As you are responsible for assessing your media to ensure the accuracy of the results produced by AI Services if sufficient, we don’t refund the use of AI services in case the quality of service is not what you expected.

Downgrades. You can cancel your Paid Account under these Terms at any time. Features specific to your Paid Account expire as soon as your cancellation takes effect at the end of your current billing cycle.

Upgrades. If you upgrade your Paid Account to another Paid Account with more Storage or additional features, we’ll automatically bill you from the date you upgrade and on each periodic renewal from thereon. The first time we bill you for an upgraded account, we reduce the applicable amount pro rata the period you will not use the former Paid Account.

Payment Cancelation. If you don’t pay for your Paid Account on time, we reserve the right to downgrade your account to a trial account.

Changes. We may change the fees in effect but will give you advance notice of these changes via a message to the email address associated with your account.


We may revise these Terms from time to time and the most current version will always be posted on our website. If a revision, in our sole discretion, is material we will notify you (for example via email to the email address associated with your account). Other changes may be posted to our blog or terms page, so please check those pages regularly. By continuing to access or use the Services after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Services.

Software and Updates

Some use of our Service may require you to download a client software package (“Software”). Limecraft hereby grants you a limited, non-exclusive, non-transferable, revocable license to use the Software, solely to access the Services. Your license to use the Software is automatically revoked if you violate these Terms in a manner that implicates our intellectual property rights.

Our Services may update the Software on your device automatically when a new version is available. Our pause syncing feature pauses syncing of your files, but may not cease all data transfer, so you should exit the desktop client if you’d like to stop data transfer.


Though we want to provide a great service, there are certain things about our services we can’t promise. For example, the Services and Software are provided “AS IS”, at your own risk, without express or implied warranty or condition of any kind. Limecraft will have no responsibility for any harm to your computer system or other harm that results from your access to or use of the Services or Software.

Equally, while we strive for the best possible uptimes, unless otherwise agreed, Limecraft can not be held liable for unavailability of the Services or for any loss or corruption of your work and you are responsible to back up and to restore your work.

Similarly, when using AI Services, while we pride ourselves on delivering the most accurate AI Services available on the market, AI Services are prone to errors and Limecraft is not liable for the accuracy of the result. You are responsible for assessing the quality of the media, so as to ensure the best possible results when using our Services.

In case your country or state does not allow one of the disclaimers in this paragraph, these specific disclaimers do not apply to you.

Limecraft Property

These terms do not grant you any right, title, or interest in the Services, Software, or the content in the Services. While we appreciate it when users send us feedback, please be aware that we may use any feedback, comments or suggestions you send us or post in our forums without any obligation to you. The Software and other technology we use to provide the Services are protected by copyright, trademark, and other applicable European laws. These Terms do not grant you any rights to use any Limecraft trademarks, logos, domain names, or other brand features.

If we provide you with any software under an open source license, there may be provisions in those licenses that expressly conflict with these Terms, in which case the open source provisions will apply.

We hereby reserve all rights not expressly granted in these Terms. You must not reverse engineer or decompile any of the Services or Software provided by Limecraft, nor attempt to do so, nor assist anyone else to do so.

Limecraft respects others’ intellectual property and asks that you do too. We will respond to notices of alleged copyright infringement if they comply with the law and are properly provided to us. Such notices should be reported. We reserve the right to delete or disable content alleged to be infringing and to terminate repeat infringers.

Our designated agent for notice of alleged copyright infringement on the Services is:

Copyright Agent
Limecraft NV
Sint-Salvatorstraat 18b box 301
B-9050 Ghent, Belgium


Though we’d much rather you stay, you can stop using our Services any time.

We reserve the right to suspend or end the Services at any time, with or without cause, and with or without notice. For example, we may suspend or terminate your use if you are not complying with these Terms, or use the Services in any way that would cause us legal liability or disrupt others’ use of the Services. If we suspend or terminate your use, we will try to let you know in advance and help you retrieve data, though there may be some cases (for example, repeatedly or flagrantly violating these Terms, a court order, or danger to other users) where we may suspend immediately.

Upon suspension of the Services, by you or by us, any available content submitted or created by you by using our Services remains your exclusive property and Limecraft will undertake reasonable efforts to make it available to you.

Limitation of Liability

Limecraft’s liability to you will not exceed the total cost of using Software or Services paid by you to Limecraft for the past three months.

In no event Limecraft, its affiliates, officers, employees, suppliers or licensors, will be liable for any consequential, indirect, special, incidental or punitive damages, regardless of the form of action, whether in an agreement, tort, strict product liability or otherwise, even if advised of the possibility of such damages and even if the damages were foreseeable.

Miscellaneous Legal Terms

Any disputes in connection with these terms of use shall be exclusively decided by the competent court having jurisdiction for the Legal district of Limecrafts registered office.

These Terms constitute the entire and exclusive agreement between you and Limecraft with respect to the Services, and supersede and replace any other agreements, terms and conditions applicable to the Services. These Terms create no third party beneficiary rights. Limecraft’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable the remaining provisions of the Agreement will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights in these Terms, and any such attempt is void, but Limecraft may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

Limecraft and you are not legal partners or agents; instead, our relationship is that of independent contractors.